Sales Engineer – Technical Support

About SF Marketing Inc.

SF Marketing Inc. is a leading provider in the audiovisual (AV) technology and professional services sector, offering solutions for corporate, educational, and live event markets. The company specializes in AV equipment distribution, technical support, system integration, and training, helping clients optimize their audiovisual infrastructure.

About the Role

As a Sales Engineer – Technical Support, you will act as the primary technical liaison between clients and SF Marketing Inc., providing pre-sales and post-sales support, training, and troubleshooting for audiovisual equipment. You will deliver customer-focused solutions, assist with installation, and provide guidance on product usage to maximize value for clients.

Responsibilities

• Assess client needs and recommend appropriate AV products or services

• Develop proposals and reports to illustrate product benefits

• Deliver technical sales presentations to clients

• Provide ongoing consultation and support after sales

• Train client staff in operation and maintenance of AV equipment

• Troubleshoot equipment and resolve service-related issues

• Assist with on-site installation and ensure smooth operation during events

• Keep up-to-date with product innovations, competitors, and market trends

• Operate audiovisual equipment and provide professional customer service

• Read blueprints to determine system dimensions, material requirements, and specifications

• Work Hours: 34 hours per week also Work Language: Bilingual (English & French)

Requirements

• Education: Trade certificate, diploma, or equivalent experience in Recording Arts, Music Technology, or AV Communications

• Experience: 3–5 years in AV technical support, sales engineering, or related fields

• Skills:

  • Proficient in Salesforce, MS Office (Excel, Word, PowerPoint, Outlook), AutoCAD, Microsoft Visio

  • Strong communication skills (oral and written)

  • Ability to provide client-focused technical guidance

• Personal Suitability: Organized, detail-oriented, reliable, team player, client-focused

• Other:

  • Valid passport and driver’s license

  • Willingness to travel as required

Work Environment & Benefits

• Workplace: Hybrid (Remote & On-site)

• Health Benefits: Dental, Vision, Life, Disability, Extended Health

• Financial Benefits: RRSP, Deferred Profit Sharing Plan (DPSP), Profit Sharing

• Additional Perks: Paid time off (including volunteering/personal days), wellness program, on-site recreation, flexible hours, learning/training opportunities

Screening Questions

1. Are you authorized to work in Canada?

2. Do you have experience working in this field?

3. Do you have the equipment needed to work from home?

4. Do you meet the bilingual language requirements?