Claims Paralegal

About the Role

The Claims Paralegal provides essential support to the Project Management team, assisting with project execution, coordinating cross-functional activities, and ensuring accurate, high-quality deliverables. This role demands strong analytical, organizational, and communication skills. Professional fluency in English and French is mandatory for effective communication with clients and internal teams.

Key Responsibilities

• Support claims management and processing, including reviewing and resolving inquiries and process issues.

• Provide legal support as needed.

• Assist Project Managers with day-to-day project tasks, including organizing meetings, tracking deadlines, and preparing client updates.

• Coordinate with internal departments such as Claims Operations and other cross-functional teams.

• Conduct data review and analysis to support accurate reporting.

• Maintain organized project documentation.

• Contribute to quality assurance (QA) activities for high-quality deliverables.

• Communicate professionally in English and French with clients and team members.

• Uphold strong professional etiquette and attention to detail.

• Perform additional duties as assigned to support organizational needs.

Education & Qualifications

• Bachelor’s degree in Law, Business, or a related field

• Active paralegal license with the Law Society of Ontario (LSO)

• 3–5 years of experience in claims management or related roles

• Professional fluency in English and French (oral and written)

• Reside in Ontario, Canada

Required Skills & Competencies

• Drafting and reviewing documents in both English and French

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

• Familiarity with project management tools

• Experience using DocuSign

• Ability to work from home

• Willingness to work occasional overtime

• Strong skills in:

  • Team collaboration

  • Verbal & written communication

  • Time management and attention to detail

  • Analytical thinking and problem-solving

  • Claims management and processing

  • Customer relationship management (CRM)

  • Legal support services

  • Quality assurance and reporting

Work Environment

• Fast-paced, client-facing environment requiring high confidentiality

• Critical success factors for Project Managers:

  • Adaptability

  • Analytical thinking

  • Attention to detail

  • Creativity and innovation

  • Developing others

  • High energy and flexibility

  • Integrity and learning ability

  • Team collaboration

  • Strong verbal and written communication

Compensation & Benefits

• Hourly pay equivalent to CAD $50,960 – $58,800 annually

• Discretionary bonus based on background and performance

• Overtime eligible per provincial employment standards

• Remote work setup

Legal & Employment Policies

• Must be authorized to work in Canada

• Compliance with equal employment opportunity laws

• Accommodations available for applicants with disabilities

• Affirmative action for minorities, women, covered veterans, and individuals with disabilities

• Consideration of qualified applicants with arrest and conviction records

Application Note

• This is an active vacancy within Epiq

• AI may be used in screening applicants

• If you thrive in a fast-paced environment with enthusiastic, growth-focused teams, this role may be a great fit