Program Manager, Cybersecurity

Company Overview

Kobalt.io is a Vancouver-based cybersecurity company on a mission to deliver scalable cybersecurity solutions for small and medium-sized businesses (SMBs). Recognizing that SMBs drive innovation and growth, Kobalt.io has designed programs and services that address their unique challenges, enabling secure expansion. The company partners with industry leaders such as Vanta, Prescient, and Sumo Logic to provide comprehensive cybersecurity solutions.

Kobalt.io is committed to creating a secure digital environment for its clients while fostering professional growth and innovation within its team.

Role Overview

Kobalt Security Inc. is seeking a dedicated Program Manager to join its cybersecurity team during its next growth phase. This role serves as a key link between clients and Kobalt.io, ensuring program delivery is timely, budget-conscious, and focused on long-term client success. The position involves close collaboration with internal stakeholders and client teams to drive operational excellence and customer satisfaction.

Key Responsibilities

• Program Leadership: Manage a diverse portfolio of information security programs, ensuring clear and updated plans for all clients.

• Customer Onboarding: Lead full client onboarding, including risk register creation and a 1-year strategic roadmap.

• Service Excellence & NPS: Maintain a client NPS score of 8.67+ by delivering exceptional service and collaborating with Customer Success Managers.

• Client Communication: Serve as primary contact, providing transparent progress reports and milestone updates.

• Documentation & Knowledge Transfer: Ensure all program decisions and changes are documented for consistency and clarity.

• Process Improvement: Enhance delivery team processes to maximize service quality and value.

• Financial & Resource Management: Oversee program budgets and resource allocation to optimize efficiency and profitability.

• Cross-Functional Leadership: Lead subject matter experts (SMEs) and provide constructive feedback to drive successful outcomes.

• Risk & Issue Mitigation: Proactively identify and manage roadblocks to ensure programs meet objectives.

• Business Development: Identify upselling opportunities and collaborate with internal teams to support growth.

Qualifications

• Post-secondary degree in Business, Computer Science, Information Technology, or equivalent professional experience.

• 5+ years of B2B client-facing experience managing technology or business change projects/programs.

• Excellent leadership, communication, and interpersonal skills with the ability to influence and collaborate across diverse teams.

• Proven experience engaging with customer executives and understanding strategic business needs.

• Experience managing multiple projects, stakeholders, and priorities simultaneously.

• Proficiency in project management tools (e.g., monday.com) and familiarity with compliance tools (e.g., Vanta).

• Strong analytical, problem-solving, and organizational abilities; detail-oriented and proactive.

Preferred / Nice to Have

• Program/Project Management certifications such as CAPM, PMP, or PgMP.

• Hands-on experience with Compliance and Trust products.

• Prior experience in Information Security or Information Technology sectors.

• Strong understanding of information security principles, risk management frameworks, and industry standards.

Benefits

• Competitive salary and equity options

• Comprehensive health, dental, and vision insurance

• Flexible work arrangements

• Professional development opportunities

• Inclusive and collaborative company culture

AI in Hiring Process

• AI Notetaking: Interviews use an AI-powered assistant to record, transcribe, and summarize conversations.

• Information Sharing: Summaries help hiring managers and stakeholders understand candidate highlights.

• Human-Led Decisions: AI supports decision-making but final hiring decisions are made by humans.