Senior Technical Support Manager

About Techception

Techception is a next-generation SaaS platform designed to help small and medium-sized businesses manage their operations, customer relationships, marketing, and sales from a single powerful system. Our platform combines CRM capabilities, automation tools, marketing funnels, and operational workflows to help businesses streamline processes and accelerate growth.

As Techception continues to expand, we are seeking a Technical Support Manager with deep expertise in GoHighLevel (GHL) to lead our technical support operations and ensure our clients receive exceptional technical assistance and onboarding support.

Job Overview

The Technical Support Manager will be responsible for overseeing the technical support team, troubleshooting complex platform issues, and assisting clients with configuration, integrations, and automation within the GoHighLevel ecosystem. This role requires strong technical knowledge, leadership skills, and hands-on experience with GHL CRM, automation workflows, funnels, integrations, and API functionality.

The ideal candidate will play a critical role in ensuring customer satisfaction, resolving technical issues efficiently, and helping businesses fully utilize the capabilities of the Techception platform.

Key Responsibilities

Technical Leadership

• Lead and manage the technical support team to ensure timely resolution of customer issues.

• Provide advanced troubleshooting for complex technical problems.

• Develop internal support procedures, documentation, and knowledge bases.

GoHighLevel Platform Management

• Configure and manage GoHighLevel CRM environments for clients.

• Assist clients with funnels, landing pages, pipelines, and automation workflows.

• Troubleshoot issues related to email, SMS, and marketing automation.

• Manage custom fields, triggers, workflows, and integrations within GHL.

Client Support & Issue Resolution

• Handle escalated technical support tickets and client inquiries.

• Provide guidance to customers on best practices for using the platform.

• Ensure issues are resolved quickly and customers are kept informed.

Integration & Automation

• Assist with integrations including:

  • Zapier

  • Stripe / Payment Gateways

  • Twilio

  • Email services

  • Third-party CRM tools

• Troubleshoot API and webhook integrations when required.

Process Improvement

• Identify recurring issues and implement long-term solutions.

• Work closely with the product and development teams to improve platform performance.

• Train internal staff on platform capabilities and technical processes.

Required Qualifications

• 3+ years of hands-on experience with GoHighLevel (GHL).

• Strong understanding of CRM systems, funnels, marketing automation, and pipelines.

• Experience managing technical support teams.

• Knowledge of Zapier, webhooks, API integrations, and automation tools.

• Familiarity with email/SMS marketing systems and deliverability best practices.

• Excellent problem-solving and troubleshooting skills.

• Strong communication skills with the ability to explain technical issues clearly.

Preferred Skills

• Experience with SaaS platforms and white-label CRM systems.

• Understanding of digital marketing funnels and lead generation workflows.

• Basic knowledge of HTML, CSS, and landing page builders.

• Experience working with international clients and remote teams.

What We Offer

• Competitive salary with performance incentives.

• Leadership role in a rapidly growing SaaS company.

• Opportunity to work with cutting-edge CRM and automation technology.

• Career growth within a technology-driven organization.

• Collaborative and innovative work environment.