Job Overview

IRIS Software Group is seeking a motivated and enthusiastic Customer Services Associate to join its first-line support team. This entry-level role is ideal for individuals who enjoy interacting with customers, solving problems, and developing their skills in a collaborative and supportive work environment.

As a Customer Services Associate, you will act as the first point of contact for customers seeking assistance with company products. Your role will involve responding to queries, conducting initial troubleshooting, resolving issues where possible, and escalating more complex cases to higher-level support teams. You will also collaborate with internal departments and external partners to ensure customers receive efficient, accurate, and friendly service.