About the Company

Fife Council is a major local authority in Scotland, providing a wide range of public services to approximately 366,900 residents. The Council employs around 18,000 people and covers services such as education, social care, finance, and transport.

Fife Council is committed to progressive, customer-focused service delivery, offering employees opportunities for blended working, professional development, and a comprehensive benefits package.

About the Role

The Technical Assistant will join Fife Council’s School Transport Team, responsible for arranging safe, efficient, and cost-effective transport for children and young people, including those with Additional Support Needs. The team manages home-to-school transport for over 13,000 pupils daily, with an annual budget of £19M.

Key Responsibilities

• Arrange new transport and amend existing contracts

• Assess transport entitlement and design taxi/minibus journey specifications

• Liaise with transport providers, schools, parents, and other services

• Order and issue transport equipment

• Investigate and resolve daily issues and complaints

• Negotiate contract costs with transport providers

• Assist in walking route assessments and on-site checks for buses, taxis, and minibuses

• Maintain accurate data using transport management systems

Experience & Skills Required

• Educated to SCQF Level 6 (e.g., Highers or SVQ Level 3)

• Experience working as part of a team

• Ability to make informed decisions and use initiative

• Strong organisational and problem-solving skills, able to work to tight deadlines

• Good communication skills, confident in dealing with the public

• Excellent IT skills, including Microsoft applications and transport management systems

• Knowledge of Fife Council School Transport Policy and relevant legislation is helpful but not essential

Personal Attributes:

• Accuracy, attention to detail, and professionalism

• Collaborative and customer-focused approach

• Able to work in a blended working environment (home & office)

Job Details

• Salary: £28,175.91 – £30,691.29 per year

• Contract Type: Full-time, Permanent

• Working Pattern: 36 hours/week, Monday to Friday

• Work Location: Bankhead Central, Glenrothes (with remote working opportunities)

Benefits

• Employee discounts

• Car scheme

• Blended working options

• Supportive, collaborative work environment

Application Instructions

• Supporting Statement: Required with your application — must outline your skills and experience relevant to the role.

• Upload via the Fife Council Careers portal.

• Applications without a Supporting Statement will not be considered.

Experience & Career Level

• Entry-to-mid level role for candidates with experience in administration, customer service, or transport planning

• Suitable for those looking to progress within local government operational roles