Account Coordinator

About the Company

The Missing Ingredient is a digital marketing agency focused on helping food and beverage brands, as well as nonprofit organizations, grow and succeed. Founded nearly a decade ago by CJ Bruce, their mission is to “uncomplicate marketing for the world’s most impactful food and beverage companies.” The team specializes in paid media, social media, email marketing, and influencer relations, driven by a passion for healthy food, sustainability, and measurable results.

Role Overview

The Account Coordinator supports client account management and ensures smooth internal operations. Reporting to the Account Manager, this role involves assisting with client communications, coordinating tasks, and providing project support across digital marketing campaigns, social media, and administrative activities.

Key Responsibilities:

Client & Account Support

• Organize client deliverables and track next steps

• Join client calls for note-taking and exposure to client interactions

• Prepare materials for meetings and client reports

• Maintain internal documentation for alignment

• Provide administrative support when Account Managers are unavailable

• Adapt support to meet agency needs

Project & Task Coordination

• Track project timelines and internal deadlines

• Send reminders to team members for upcoming or overdue tasks

• Ensure briefs and resources are shared before tasks begin

• Assist with task templates and internal workflows

Team Collaboration & Communication

• Weekly meetings with Account Managers to discuss challenges

• Check-ins with specialists to surface blockers

• Relay feedback to Account Managers for planning

• Coordinate cross-department hand-offs (e.g., creative to paid media)

• Facilitate clear and organized communication across teams

Success Metrics

• Client Satisfaction: Positive feedback and strong client relationships

• Project Delivery: Timely and quality deliverables

• Internal Coordination: Effective communication within the team

• Task Management: High on-time task completion rate

Required Skills & Experience

• 2–3 years in account coordination, marketing, project management, or related fields

• Remote work experience and ability to work PST hours

• Excellent written and verbal communication skills

• Strong organization, time-management, and problem-solving abilities

• Adaptable to fast-paced environments and open to feedback

• Interest in digital marketing and growth in the industry

Preferred / Bonus Skills:

• Familiarity with Instagram, Facebook, LinkedIn, TikTok

• Tools like Teamwork, Notion, Slack, Google Suite

• Copywriting, content creation, or influencer marketing experience

Career Growth & Advancement

• Potential promotion to Account Manager and Senior Account Manager roles

• Opportunities to specialize in client strategy, campaign leadership, or team management

Reporting & Team Structure

• Reports to the Account Manager

• Collaborates with creative, paid media, and influencer marketing teams

• Initially no supervisory responsibilities; expected to manage tasks and timelines independently

Additional Expectations

• Participate in weekly meetings, training, and process improvements

• Contribute to a solution-oriented team culture

• Commit to continuous professional learning in digital marketing

Compensation & Benefits

• Competitive salary reviewed annually

• Fully remote work environment

• Full health, dental, and vision coverage

• 401k with matching contributions (after 6 months)

• Flexible paid vacation

• Annual profit sharing (based on agency performance)

• Guaranteed minimum 3% salary increase yearly

• Professional development budget ($500/year for courses, books, conferences)

• Opportunities for growth in various digital marketing disciplines

• Collaborative and mission-driven team culture