Junior Technical Account Manager

Company Overview

Red Hat is the world’s leading provider of enterprise open source software solutions, specialising in:

• Linux, cloud, container, and Kubernetes technologies

• Open source, community-driven software development

• Global presence across 40+ countries

Culture:

• Open, inclusive, collaborative environment

• Focus on innovation, transparency, and diversity

• Equal opportunity employer with support for individuals with disabilities

Role Overview

The Junior Technical Account Manager (JTAM) builds foundational knowledge of Red Hat’s products and support processes, contributing to customer satisfaction by:

• Resolving basic technical challenges

• Understanding customer environments

• Following standard procedures under supervision

Program:

• Participate in the FASTER Program (Field Accelerator for Sales and Technical Emerging Roles), a 12-month onboarding and development program starting September 2026

• Hands-on training in Red Hat portfolio: Cloud, Automation, AI

• Mentor support and cohort-based learning

Key Responsibilities

• Respond to customer inquiries and follow established procedures

• Document customer interactions and track issue resolution

• Escalate complex issues to senior team members

• Participate in internal training programs and onboarding tasks

• Contribute to knowledge base and support documentation

• Support Sales in delivering enterprise IT solutions based on Red Hat platforms

Candidate Requirements

• Passion for open source and emerging technologies

• Technical skills in computer science, IT, AI, or related fields (via university, bootcamps, certificates, or military experience)

• Basic troubleshooting, documentation, analytical, and problem-solving skills

• Understanding of network communication and configuration fundamentals

• Motivation for self-directed learning

• Strong customer service, communication, and teamwork skills

• Some exposure to scripting (Python, Bash) or programming (Java, Go) is a plus

• Australian government security clearance is required

Benefits / Why Join Red Hat

• Structured 12-month onboarding & development program

• Hands-on labs, mentorship, certifications, industry insights

• Opportunities to contribute to global open source solutions

• Flexible work environment (remote/office/hybrid)

• Career growth and continuous learning opportunities

• Inclusive, open, collaborative culture that values diversity

How to Apply

• Apply via Red Hat career portal