This Refund and Cancellation Policy outlines the terms governing refunds, cancellations, service credits, and payment disputes related to services offered by Digilancer Talent Services, a workforce platform connecting employers with global talent while providing career development services for professionals.
By purchasing any Digilancer Talent service, you agree to the terms outlined in this policy.
1. Scope of Policy
This policy applies to all services provided through the Digilancer Talent platform including but not limited to:
• Job Listing Services
• Employer Subscription Plans
• Recruitment Services
• Global Workforce Management Services
• Candidate Application Credits
• Career Development Workshops and Services
• Enterprise Workforce Solutions
• Platform Add-On Services
Each service category has specific refund and cancellation rules due to the nature of digital services and talent placement activities.
2. General Refund Principles
Due to the digital and service-based nature of Digilancer Talent Services, refunds are subject to the following principles:
Services already delivered, partially delivered, or consumed are non-refundable.
Refund requests must be submitted within the applicable eligibility window.
Digilancer reserves the right to issue refunds as:
Original payment reversal
Platform credits
Partial refunds
Payment processor fees, currency conversion fees, and banking charges may be non-refundable.
Refund decisions are made at the sole discretion of Digilancer based on service usage and contractual obligations.
3. Job Listing Refund Policy
Digilancer allows employers to post job listings on the platform to access qualified candidates.
Refund Eligibility
Refunds for paid job listings may be granted only if:
• The job listing has not yet been published
• The listing was rejected by Digilancer compliance team
• A duplicate listing was accidentally purchased
Non-Refundable Situations
Refunds will not be granted if:
• The job listing has been published
• Candidates have already applied
• The employer has received applicant data or resumes
• The listing period has already started
Alternative Resolution
In some cases Digilancer may offer:
• Replacement job listing credit
• Listing extension
• Platform credit for future listings
4. Employer Subscription Cancellation & Refunds
Employer subscription plans provide hiring tools and platform access on a recurring basis.
Subscription Billing
Subscriptions may be billed:
• Monthly
• Quarterly
• Annually
Cancellation Policy
Employers may cancel their subscription at any time through:
• Employer dashboard
• Written request to Digilancer support
Refund Rules
• Subscription payments are non-refundable once the billing cycle begins
• Cancellation prevents future billing only
• Access remains active until the end of the paid billing period
Exceptions
Refunds may be issued in cases such as:
• Duplicate billing
• System errors
• Unauthorized transactions
5. Recruitment Services Refund Policy
Digilancer provides full-service recruitment where the company sources, screens, and coordinates hiring.
Placement Fee Structure
Recruitment services typically involve a placement fee equivalent to one month of the hired candidate's salary.
Refund Eligibility
Placement fees are generally non-refundable once:
• A candidate has been successfully hired
• The employment agreement has been executed
Candidate Replacement Guarantee
Instead of refunds, Digilancer may offer a replacement guarantee period, such as:
• 30-day replacement
• 60-day replacement
If the hired candidate leaves or fails during the guarantee period, Digilancer may:
• Source replacement candidates
• Restart the recruitment process without additional recruitment fees
6. Global Workforce Management Services
Digilancer may provide workforce management services including payroll coordination and remote hiring support.
These services typically include ongoing monthly service fees.
Refund Policy
Monthly service fees are non-refundable once workforce management services have commenced, including:
• Employee onboarding
• Payroll administration
• Workforce management operations
Cancellation
Employers may terminate workforce services with:
• Minimum 30-day written notice
During the notice period, services will continue until the termination date.
7. Candidate Application Credit Refunds
Candidates may purchase application credits to apply for jobs on the platform.
Refund Eligibility
Credits may be refunded only if:
• The credits have not been used
• The purchase was made within 7 days
Non-Refundable Situations
Refunds will not be granted if:
• Credits have been partially or fully used
• Applications have already been submitted
Credit Expiration
Unused credits may expire after a specified period (e.g., 12 months).
8. Career Workshops & Professional Services
Digilancer offers career services including resume writing, interview coaching, and job search workshops.
Refund Eligibility
Refunds may be granted if:
• Cancellation occurs at least 48 hours before the workshop
Non-Refundable Situations
Refunds will not be granted if:
• The workshop has already started
• The participant fails to attend
• Cancellation occurs less than 24 hours before the event
Rescheduling
Participants may request one-time rescheduling depending on availability.
9. Enterprise & Custom Workforce Solutions
For large organizations using enterprise hiring solutions, custom contracts may apply.
These agreements may include:
• Custom refund terms
• Service-level agreements (SLAs)
• Early termination penalties
Where applicable, the contract terms override this general policy.
10. Payment Disputes & Chargebacks
If a customer initiates a chargeback or payment dispute without contacting Digilancer support first:
• The user account may be temporarily suspended
• Platform services may be restricted
• Digilancer reserves the right to contest the dispute with the payment processor
Customers are strongly encouraged to contact Digilancer support before filing disputes.
11. Fraud Prevention & Abuse
Digilancer reserves the right to deny refunds in cases involving:
• Fraudulent activity
• Platform abuse
• Violation of platform terms
• Attempted manipulation of hiring processes
Accounts found violating platform policies may be suspended or terminated.
12. Refund Processing Time
Approved refunds will typically be processed within:
7 – 14 business days
Depending on:
• Payment method
• Banking institution
• Payment processor policies
Digilancer is not responsible for delays caused by third-party payment processors.
13. Currency & Transaction Fees
Refunds will be issued in the original payment currency.
The following may not be refundable:
• Currency conversion fees
• Payment gateway fees
• Banking fees
14. Policy Modifications
Digilancer reserves the right to modify this Refund & Cancellation Policy at any time.
Updated policies will be posted on the Digilancer website with a revised effective date.
Continued use of the platform constitutes acceptance of the updated terms.
15. Contact for Refund Requests
All refund or cancellation requests must be submitted through official support channels.
Digilancer Talent Support
Email: support@digilancer.com
Website: www.digilancer.com
Requests should include:
• Account name
• Order ID / Invoice number
• Service purchased
• Reason for refund request