Shayan Mehmood
Photos
Skills
Work Experience
Transcript Agent
Servixer
July 15, 2021
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December 20, 2021
Transcribed audio recordings and handwritten notes into accurate written documents.
Ensured high levels of accuracy and attention to detail while maintaining transcription standards.
Managed and prioritized multiple transcription projects to meet deadlines.
Customer service representative (CSR)
Tribe Communications
February 2, 2022
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September 30, 2022
Handled inbound calls for Papa John’s Pizza, processing orders and addressing customer inquiries.
Managed order details, including customization and delivery scheduling, on their website, ensuring a smooth customer experience.
Promoted to handle calls for Hungry Howie’s due to consistent performance and high customer satisfaction.
Sales Agent
Marietta Auto Sales,
March 3, 2022
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March 9, 2023
Conducted outbound sales calls, emails, and chat communications to set up appointments for clients.
Engaged with potential clients to promote Marieatta Auto Sales’ services and schedule meetings with sales representatives.
Provided detailed Carfax reports to clients, offering insights into vehicle histories and assisting in the decision-making process.
Customer Sales Associate
Touchstone Communications
March 16, 2023
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October 20, 2026
Provided detailed information about various educational programs and assisted clients in understanding their options.
Managed inbound calls to offer educational options and connect potential students with schools in the USA.
Worked to convert inquiries into actionable leads, facilitating connections between clients and educational institutions.
Freelance Video Editor/Outsource
Fiverr
March 29, 2023
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March 6, 2024
Provided video editing services for various clients, including creating CSGO video montages, movie transcripts, movie recaps, and YouTube shorts.
Outsourced tasks to other freelancers when needed, overseeing the quality of their work and managing project timelines.
Developed a streamlined workflow for outsourcing tasks, improving project turnaround times, and maintaining quality control.
Customer Service Representative
Payactiv SDS-IT
March 21, 2024
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March 20, 2025
Handle inbound calls from users experiencing issues with the Payactiv app.
Provide instant solutions and guidance on app functionalities and troubleshooting steps.
Maintain detailed records of user interactions and issue resolutions to track performance and identify recurring problems.
Customer Service Representative
Switch Bot
March 6, 2025
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March 20, 2025
Handle inbound calls, Chats and emails from customers regarding their hardware and software issues with the product.
Helping customers solve issues with troubleshooting steps and providing details about the product.
Gathering detailed information about customers’ problems and escalating them to higher management.
Sales Agent
Brainiax BPO & IT Solutions
March 13, 2025
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March 24, 2025
Fronter | Verifier | Closer
MWA-USA Campaign
Fronter: Initiated and generated high-quality leads through strategic outreach.
Verifier: Verified and validated lead details to ensure accuracy, effectively transferring live calls to closers.
Closer: Successfully closed deals for the MWA-USA campaign, consistently meeting sales targets.
Sales Agent
Sensible BPO
March 14, 2025
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March 13, 2025
Closer | UK-Based HDR Campaign & Spencer Hayes Group (Life Insurance Campaign)
Closer (HDR Campaign - UK): Started as a closer for the UK-based HDR campaign, consistently meeting and exceeding sales targets.
Promoted to Spencer Hayes Group: Advanced to the Spencer Hayes Group to manage sales for the Life Insurance campaign, where I continued to build on my success and drive strong results
Accounts Manager
Reprosify
February 1, 2026
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Present
Handling accounts.
Education
Mass communication
Bachelors
January 3, 2023
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Present
I am currently a student of Mass Communication at the Virtual University of Pakistan, Islamabad, and I expect to complete my degree by the end of this year. I completed my intermediate education privately in Karachi with Economics as my main subject. Earlier, I completed my Matriculation in Computer Science from Green Flag Public School in Karachi, where I developed my basic knowledge of computers and technology.